The claim registration platform is designed to fast-track claimants joining a class or group action, following these steps: First you must create and verify your user account, then you can create and submit your claim. Creating your user account should take more than 5 minutes and creating your claim normally takes around 15 to 20 minutes, depending on the complexity of each case
. We recommend that you complete all steps as quickly as possible, but should you be interrupted, all your work is saved and you can return later to complete your claim. (see Manage Claims)

In most circumstances you will only need to submit a single claim, but should you need to, you can submit multiple claims for the same case (e.g. you may have more than one company that is eligible for compensation for the group or class action).

Each case run on GMT's platform may differ and therefore the process for creating a claim may vary accordingly, but you will be given guidance and relevant instructions as you commence and complete each step. We have taken care to ensure the process is quick and easy, but if you are unsure at any stage, please refer back to this user guide.

We recommend mobile users add a homepage icon shortcut for quick access to manage your claims.

Android - Chrome Browser
1. Open the GMT app in the Chrome browser on your Android device.
2. Tap the three-dot icon in the upper-right corner.
3. Select 'Add to Home screen'.
4. You can change the shortcut’s name if needed.
5. Tap 'Add'. 6. The GMT app icon will now appear on your home screen.

Android - Samsung Browser
1. Open the GMT app in the Samsung browser on your Android device.
2. Tap the three-line menu in the bottom-right corner.
3. Select '+ Add page to'.
4. Select 'Home screen'. 4. You can change the shortcut’s name if needed.
5. Tap 'Add'. 6. The GMT app icon will now appear on your home screen.

Apple IOS
1. Open the GMT app in the Safari browser on your IOS device.
2. Ensure the navigation toolbar is visible by tapping once near the bottom of the screen (this will make it appear).
3. Tap the Share icon (a rectangle with an upward arrow) located on the navigation toolbar.
4. Swipe through the list of options in the Share menu.
5. Select 'Add to Home Screen'.
6. In the 'Add to Home Screen' menu, you can:
  - Name your new icon (use the on-screen keyboard).
  - Tap 'Add' in the top-right corner of the box.
7. The GMT app icon will now appear on your home screen.

The first step is to create your user account to allow you secure access to the system. To create your user account, click on the Create User Account link on the login page. Next enter your personal details, contact details and address, followed by answering any relevant questions, finally click the Register button. You will be asked to review the details you supplied, then at the bottom of the page click the I'm not a Robot checkbox, and click the Register button again.

Ensure your details are entered correctly, as these will be verified and incorrect or incomplete details may stall your progress. Note that the email address and mobile number you provide will be used throughout the user account verification and claim submission process, so it is extremely important this information is accurate and that you have continuous access to the email inbox and mobile phone connected to your user account.

Once your user account is submitted, you will receive an email with instructions to verify your user account. If you do not receive this email within a few minutes, check your junk mail folder to ensure it has not been identified incorrectly as spam. If you still cannot find the verification email, you can resend the email by clicking on the Resend Confirmation Email link on the login page.

In order to communicate with you effectively throughout the claim process, you need to verify your email address and mobile telephone number to ensure we have your correct contact details. Once you have created your user account, you will receive an email that contains a verification link. Clicking on this link will take you to the user verification process. Click on the button to confirm your mobile number. You will receive a mobile text message (sms) with a four digit code to confirm your mobile number. Enter the four digit code you received via sms and create a password to secure your account. We advise that you create a password that is not easy to guess, using a combination of upper and lower case letters, numbers and symbols. When you have entered the code and password, click on the Proceed button. If you have entered the code correctly and chosen a password at least 8 characters long, your account will be verified and a confirmation message will be displayed. The four digit codes used in our system are valid for four hours, after which they expire and you will need to repeat the process to obtain a fresh code.
If you did not receive the confirmation email containing the verification link, check your spam/junk mail folder in case it was mistakenly identified as spam. If you did not receive the email or have deleted it, you can resend the confirmation email by clicking on the Resend Confirmation Email link on the login page and entering the email address you used to register your user account.
If your mobile number is incorrect you will not be able to verify your user account and you should contact the case administrator to update your mobile number.
If you have previously verified your user account and attempt to verify the account again, you will be advised that your account is already confirmed and you are thus ready to login.

So, confirming your user account is an important step, providing access to create and manage your claim securely.

For compliance purposes we need to positively identify you as a user through our KYC process.

You will need to upload an official photo ID, either a passport or driver's licence. The following are examples of acceptable images: Next you will need to submit a live facial image using the front camera on your device, which we will biometrically compare to your photo ID. To ensure you pass the KYC process, please ensure you provide good quality images for your photo ID and live facial image.

If we cannot positively identify you via the KYC process, your claim may be excluded for compliance purposes.

Next you will be required to read through the documents presented to you, then click the I Agree checkbox to provide consent, and finally click the Accept & Proceed with Registration button to complete your user account registration. You are now ready to login and create your claim.

As a registered user, you can reset or update your account password at any time. Simply click the Reset Password button on the login page, enter the email address you used to create your account, and click the Submit button. You will shortly receive an email with instructions and a password reset link. Click the link to reset or update the password for your user account.

Ensure you provide the same email address you used to create your user account. Only registered and verified users are able to reset user account passwords.

Once you have received the instructional email, clicked on the password reset link in the email, and supplied a new password, you can return to the login page and access the system using your email address and new password.

As a registered and verified user, you can access the system by supplying your login credentials. Simply enter your username (registered email address) and your password, click the I'm not a Robot checkbox, then click the Login button.

If the user credentials you supply are correct, you will be successfully logged in to the system. If you have not supplied the correct credentials the system will warn you accordingly.

You can only login once you have created and verified your user account.

By default the I'm not a Robot checkbox is not selected and you will have to click the checkbox to provide verification. Once you have successfully verified you are not a robot, a green tick will be displayed. When a green tick is displayed you are ready to proceed.

The user login provides secure access to our system, enabling you to create and manage your claims.

The eFC gives you access to all communication and transactional records, such as email, text messages and document uploads, generated during your user account and claim creation.

There are two filters you can use to narrow down the list of items you wish to view or review, i.e. Filter EFC by Record Type and Filter EFC by Claim Reference. By default both these filters are set to All which loads all eFC items. Select the Record Type and/or the Claim Reference to target specific items. As you select items in either filter, the list will change dynamically to display items matching your filter selections.

Each item shows the date and time of the transaction, the type, delivery target, subject and claim reference (if relevant). Click the View button to inspect the detail of any item, which will pop-up for viewing. For example, you can view email previously sent to you by the system, and also click on the View Attachment button where relevant. Click the Close Message button to return to your eFC items, or click the Next or Previous buttons to navigate all items in any direction.

The first time you login as a verified user, you do not see the eFC page, instead you will be directed to create your first claim immediately. Subsequently when you login, the eFC will be displayed by default.

From the eFec you can manage your existing claims, or create new a claim, simply click on the Manage Claims button. You can also edit and update your profile on this page by clicking on the Edit My Profile icon. Similarly, you can upload additional documents to support your claim by clicking on the Document Upload icon.

You can upload additional documents in support of any of your claims at any time.

From the eFC page, click on the Document Upload icon, select the target claim, click the Choose File button to select your file, then click the Upload Document button. You will see a confirmation that the file has been uploaded, and you can also view this item in your eFC any time. Any relevant documents you upload in support of your claim will be added to your claim dossier.

In order to upload claim support documents, you have to have started at least one claim. If you have not started a claim yet you will not be able to upload documents in support of a claim.
You can add support documents to a claim at any stage, even if you have not completed and finalised the claim. You can also add relevant additional documents to a claim even if you have finalised the claim.

So, if at any time, you feel you have one or more additional documents that may support your claim, or you receive a request via email or text from this claim system, go ahead and upload the relevant documents for inclusion in your claim dossier.

It is important to keep your user account information current and updated, as these are the details we use to communicate with you.

Here you can update your personal information, email address, mobile number and address should any of these change.

If you change your email address, we will send an email with a verification link to the new email address. Once you receive this email and click on the verification link, your new email address will become active. If you do not verify the new email address, your current email will remain active.

Similarly, if you change your mobile number, we will send a one time pin (OTP) to your existing mobile number and an email with a verification link. Click the verification link to enter the OTP and verify your new mobile number. Until the new mobile number has been verified, the existing mobile number will remain active.

Any other information you update, such as your surname or address, will be effective immediately and does not require verification.

It is your responsibility to keep your personal user account information updated.

Here you see a list of your existing claims and their statuses.

To continue completing an existing in-progress claim, click the Complete In-Progress button. You will be directed to the next steps where you can continue to provide the required information to complete the existing claim.

To create an additional claim, click the Create New Claim button. Agin, you will be directed to the next steps where you can provide the required information to complete the new claim.

We recommend that you complete existing claims before creating any new claims.

conclusion/summary/what-next

The first step in creating a new claim is to state whether you are personally a claimant for the claim you are creating.

There are two options to choose from. Click the option which best describes your relationship to the claim, the click the Proceed button.

Choose the first option if you are personally a claimant, as a natural person, in this claim.
Choose the second option if you are not personally a claimant in this claim. In this case you are the representative for the claimants.

Consider the options carefully. It is important that the claim is defined correctly.

Once you have selected your relationship to the claim, proceed to next the step which is adding the actual claimants to the claim.

This is where you add the relevant claimants to the claim.

Click the Add Claimant button to add a new claimant to this claim. Then you need to select if the new claimant is a Natural Person or a Legal Entity (e.g. a registered company or a trust, etc.) Depending on the type of claimant you are adding you will be required to complete all the relevant information for the new claim. If this is a new claim, your existing user account details are automatically populated and can be edited accordingly.

Once you have selected the type of claimant you are adding, complete all the required fields with accurate and up-to-date information and upload any required documents. It is very important to provide accurate bank account details as this is the account to which each claimant will receive settlement.

If the new claimant is a Natural Person, you will be required to to upload a form of ID (e.g. passport or driver's licence), and proof of address.



If you are representing the claimants, you will be required to upload a power of attorney or authority document to act on behalf of each claimant. It is important that you provide good quality images as these will be used to verify each claimant in the claim.

The bank account details for each claimant will be verified in real-time, and if verification fails, the claimant will not be added.

All required fields are marked with a red asterisk * and are mandatory. Any incorrect claimant information could lead to delays with your claim, or the claim being rejected.

Once you have added all the relevant claimants to the claim, proceed to the next step.

The disclosure step is the fact finding part of the claim and consists of four parts.



Part 1: Review each document listed by clicking the View button, optionally upload an image of any alterations or notes you may have made to the original document, then answer any relevant questions relating to each document by choosing the relevant option.

Part 2: Optionally, upload any other relevant documents, providing a description for each.

Part 3: Optionally, if you had relevant documents, but no longer have these, enter the document name and a description for each.

Part 4: Review the Disclosure Statement and click the checkbox at the bottom of the statement to agree and proceed.

Next you will proceed to the claim questionnaire.

The claim questionnaire gathers information relevant to your claim.



Answer each question as accurately as possible. Click the Next button to proceed to the next question and Previous button to return to the previous question. You can also skip questions that are not relevant to your claim.

Answer the questions as fully and truthful as possible to avoid your claim being disqualified.

At the end of the questionnaire you will have the opportunity to review all the questions and answers and edit any of your answers if required.

Here you will see a summary of all the claim questions and the answers you provided.

Review the summary carefully to ensure you have answered all questions as accurately as possible. You can change any answer by clicking on the relevant Edit button, updating your answer and then returning to the summary.

Once you are satisfied with your answers to the claim questionnaire, click the Proceed button to continue with your claim.

In this step you are required to review and agree to each relevant contract.



Click the View button for each document in the list, and once you have read and understood each document, click the acceptance checkbox at the bottom of the document to signal your acceptance.

Once you have accepted all the documents, click the Proceed button.

You will now be required to type in your name and a one time pin (OTP) sent to your mobile phone. This will be accepted as your digital signature for contractual compliance.

Now that you have reviewed, accepted and digitally signed, you can progress to the final step of submitting your claim.

This is where you finalise and submit your claim.

To finalise your claim:
1. Type your full name as your digital signature
2. Click Sign Now button
3. Enter the one time pin (OTP) sent to your mobile phone
4. Click Submit Code button

If you are happy to finalise your claim, click the Finalise button.

Before finalising your claim, you can return to managing your claim, review each step, and then return to finalise your claim when ready. Only finalise your claim when you are sure you have completed all the relevant steps and provided accurate information.

On finalising your claim, a confirmation email is sent to your registered email address, including a claim summary attachment for your records.

From time to time we may need to gather additional information about your claim. Should this be the case, a request will be sent to you via email, containing a link to the additional questionnaire.

Additional questionnaires can be completed by clicking the link provided in the email request.

Answer each question as accurately as possible. Click the Next button to proceed to the next question and Previous button to return to the previous question. You can also skip questions that are not relevant to your claim.

Answer the questions as fully and truthful as possible to avoid your claim being disqualified.

You will be required to upload various support documents and images during your claim registration process.



To upload a document or image, click the Choose File button. You can now take a picture of the document, select an existing image, or select an existing file. Once you have selected a file or image, a thumbnail will be displayed so you can be sure you have selected the correct file for the request. If you want to replace the file you selected, simply click on the Choose File button again and select a new file or image.

If you are using your mobile phone, you will be required to grant the application permission to access resources like your camera or files. Once you have granted permission, you will not be asked again.

When uploading images, like your ID or passport, it is important that they are good quality, in focus, good lighting, and only include the target image with as little irrelevant background as possible. When taking a picture of a document, always ensure you position the image to include all four corners.
Poor quality, out-of-focus and illegible images or documents may lead to your delays in processing your claim or potentially being rejected.

So, when uploading documents or images, always ensure these are of good quality, legible, good lighting, focused, including the four corners, with no irrelevant background.

Check your spam/junk mail folder for the confirmation email. If you cannot find the email then you can resend the original email to the email address you used to register by clicking on the Resend Confirmation Email link on the Login page. Enter the email address you used to create your user account, then click the Resend Email button. If the email address exists in the Registration system, a copy of the original will be sent to you again.

Verify that you have entered your mobile number and country code correctly. Your mobile number is displayed on the verification button. If your mobile number is correct and you do not receive the mobile verification code after waiting a minimum of fifteen minutes, click on the link in the confirmation email to repeat the process. If you no longer have the confirmation email containing the confirmation link, you can resend it to yourself. See I have registered but not received the confirmation email.

If the mobile number you originally entered is incorrect, please contact your case administrator to update your user account.

You are a registered user once you have created a user account, received the confirmation email, clicked on the link to verify your mobile number and created a password. See Verifying your User Account

If you have not created a user account yet, click on the Create User Account link on the Login page.

If you have created your user account but not yet verified your mobile number or created a password, then please click on the link in the confirmation email sent to you. If you no longer have the confirmation email you can resend it to yourself. See I have registered but not received the confirmation email.

If you have forgotten your password, you can reset it by clicking Reset Password on the Login page. See User Password Reset

You need to have created a user account to access the system. See Creating your User Account

You can only create one user account for each case you participate in. If you have already created a user account but cannot login to create your claim, please ensure you have verified your user account by clicking on the link in the confirmation email. See I have registered but not received the confirmation email

If you have already created and verified your user account and still cannot login to create or manage your claim, try resetting your password. See User Password Reset

If you have created your user account, verified your mobile number and created a password, you can reset your password at any time. If you are unsure if you have a valid user account, please see Am I registered as a user?.

If you have forgotten your password, or simply want to change it, you can reset it by clicking the Reset Password link on the Login page.

To see the status of any of your claims, Login to the system, then click on the Manage Claims button. Here you will see a list of all your claims, along with each claim status.

If the claim status is Completed then there is nothing more to do. If we require additional information you will receive further email with instructions.

If the claim status is In Progress then you have not completed the claim and should click on the Manage Existing Claim button to complete. Once you click on the button, you can select the claim you want to complete. This list will only show claims that are currently In Progress. Select your claim and continue to complete each step, until you Finalise the claim.

Here is a short user and claim registration guidance and instructional video you can watch: